FAQs

Holiday Shipping Policies
  • Extended Return Period: Order between November 1 and January 15 to enjoy a 60-day return policy.
  • Order Deadline for Standard Shipping: Make sure to order by December 4th for timely holiday delivery.
  • Shop for the Holidays Now: Get your holiday shopping done early and enjoy our extended return policy!
  • Shop our Holiday Gift Guide
How do I contact you?

Need to get in contact
with our Customer Experience Team? You can reach us by the following
methods: 

Email: [email protected]

Live Chat: We have a live chat
available right off our site during our business hours and we can't wait to
speak with you! 

Phone Number: (925) 281-5332 We do not
have inbound phone support, but please leave us a voicemail and we'll get back
as soon as we can. Include the order number and details on how we can
help. 

Social Media: We monitor our Facebook,
Instagram, and TikTok accounts comments and direct messages.  

Submit a Ticket Here: Using this FORM you can submit a ticket. 

Need more help? Check out
our help center for all US and International help topics here.

How do I make an exchange or return?

US customers use our Loop Returns to
set up a return within 30 days of delivery. 

International customers use our Loop Returns to
set up a return within 30 days of delivery. 

Still have a return question?  View more information on our
return policies please view our Help Center HERE