FAQs
Holiday Shipping Policies
- Extended Return Period: Shop holiday gifts with a little extra peace of mind. From October 28 through mid-January, we’re extending our return window to 60 days from delivery, giving you more time to shop, gift, and make sure everything feels just right. After the holiday season, our standard 30-day return window will resume.
- Order Deadline for Standard Shipping: Make sure to order by December 15th for timely holiday delivery.
- Shop our Holiday Gift Guide
How do I contact you?
Need to get in contact
with our Customer Experience Team? You can reach us by the following
methods:
Email: [email protected]
Live Chat: We have a live chat
available right off our site during our business hours and we can't wait to
speak with you!
Phone Number: (925) 281-5332 We do not
have inbound phone support, but please leave us a voicemail and we'll get back
as soon as we can. Include the order number and details on how we can
help.
Social Media: We monitor our Facebook,
Instagram, and TikTok accounts comments and direct messages.
Submit a Ticket Here: Using this FORM you can submit a ticket.
Need more help? Check out
our help center for all US and International help topics here.
How do I make an exchange or return?
US customers use our Loop Returns to
set up a return within 30 days of delivery.
International customers use our Loop Returns to
set up a return within 30 days of delivery.
Still have a return question? View more information on our
return policies please view our Help Center HERE.