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FAQs
Holiday Shipping Policies
- Extended Return Period: Order between November 1 and January 15 to enjoy a 60-day return policy.
- Order Deadline for Standard Shipping: Make sure to order by December 4th for timely holiday delivery.
- Shop for the Holidays Now: Get your holiday shopping done early and enjoy our extended return policy!
- Shop our Holiday Gift Guide
How do I contact you?
Need to get in contact
with our Customer Experience Team? You can reach us by the following
methods:
Email: [email protected]
Live Chat: We have a live chat
available right off our site during our business hours and we can't wait to
speak with you!
Phone Number: (925) 281-5332 We do not
have inbound phone support, but please leave us a voicemail and we'll get back
as soon as we can. Include the order number and details on how we can
help.
Social Media: We monitor our Facebook,
Instagram, and TikTok accounts comments and direct messages.
Submit a Ticket Here: Using this FORM you can submit a ticket.
Need more help? Check out
our help center for all US and International help topics here.
How do I make an exchange or return?
US customers use our Loop Returns to
set up a return within 30 days of delivery.
International customers use our Loop Returns to
set up a return within 30 days of delivery.
Still have a return question? View more information on our
return policies please view our Help Center HERE.
