RETURNS | We love what we do and we want you to love your items. Brand new unworn, unwashed, non-sale clothing with no stains, visible wear, smells, or animal hair with tags attached may be returned within 14 days of purchase for store credit ONLY. We do not offer refunds.
Several items we sell are final sale. With this in mind, we list as much info as possible for each item so the only surprise you get is how amazing it looks when you try it on! Sale items are FINAL SALE, no exceptions. (This includes ALL Outfits of the Week, Weekly Faves and/or Featured Sale items). ALL ITEMS ENDING IN $.99 at the time of purchase are FINAL SALE.
Due to hygiene reasons all intimates, seamless + bralettes are final sale. Accessories, jewelry, handbags, home decor are also final sale only. (We like to think of it as true love.)
STEP 1. BEFORE YOU RETURN
Be sure you read the list of final sale items above to ensure that you do not send back a non-returnable item. Final sale items, or items outside of the return window, will be sent back so we'd love to avoid this
STEP 2. CREATE A RETURN
Initiate your return using our online portal RETURN PAGE MANAGER to receive your RMA.
STEP 3. PREPARE YOUR RETURN
Neatly package and return the shipment to us. You MUST include your original order number, contact information, and reasons for return. all items must be in original packaging, tags attached with no signs of wear.
STORE CREDIT | Returns will be processed within 5-7 business days of being received at our warehouse in Livermore, CA. You will be issued store credit for the amount of the item at the time of purchase minus incurred shipping charges and/or restocking fee. Items returned that are final sale will be REFUSED. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year.